Header Image

Players




Operational

VOD Playback




Operational

VOD Ingestion




Operational

VOD SSAI




Operational

Studio




Operational

CMS API




Operational

Brightcove Live




Operational

Cloud Playout




Operational

Analytics




Operational

Social Distribution




Operational

Gallery




Operational

Campaign




Operational

Brightcove Beacon




Operational

Zencoder




Operational

Playback Restrictions




Operational

Brightcove Interactivity




Operational

China Delivery




Operational

AI Suite




Operational

Video Editor




Operational

Brightcove Support Portal




Operational

Third Party




Operational

History (Last 7 days)

Support PortalNotification

Incident Status

Notification


Components

Brightcove Support Portal


Locations

Global



June 8, 2026 10:45PM EDT
June 9, 2026 2:45AM UTC
INVESTIGATING

We are aware of an issue impacting our Technical Support Portal. Customers are currently unable to create new support enquiries via the Support Portal—including new support cases or Live Chat requests—and are presented with an error. Customer enquiries received via e-mail (bc_support@brightcove.com) will be acknowledged and thoughtfully actioned by our Technical Support Team in the expected fashion, aligned with customer SLAs. Existing support cases created prior to the current period of impact are unaffected.

June 9, 2026 12:50AM EDT
June 9, 2026 4:50AM UTC
RESOLVED

The issue has been resolved. Support Portal functionality has returned and is operational.