May 21, 2022 1:00PM - 9:00PM EDT
May 21, 2022 5:00PM - 1:00AM UTC
APAC, Americas, EMEA, Japan, APAC - Mumbai, Americas - Oregon, Americas - Virginia, APAC - Singapore, APAC - Sydney, APAC - Tokyo, EMEA - Frankfurt, EMEA - Ireland
We will be performing maintenance tasks to our Brightcove Live platform infrastructure on May 21st, 2022, from 5:00 PM UTC until May 22nd, 2022, at 1:00 AM UTC—up to eight hours in total.
To provide a continued secure and stable live streaming experience, any Brightcove Live streams activated before April 13th, 2022, without re-activation since, will be disconnected and redirected to new streaming workers that have been updated with the latest security patches. Live streams subject to maintenance may be down for up to ten minutes. Any Brightcove Live streams that have been started or re-activated since April 13th, 2022, will be unaffected. The intended updates include fixes for security vulnerabilities.
In order to minimise any impact and downtime, customers with Brightcove Live streams in the aforementioned category subject to maintenance can stop and restart their stream(s) and encoder(s) before the May 21st window at a time of their own choosing, which will move the stream(s) in question to our most up-to-date systems and workers.
If the steps are performed before the May 21st window, the stream(s) will also be unaffected by the maintenance effort.
If you have any further questions, our global Support Team will be glad to assist and can be reached via our Support Portal at: supportportal.brightcove.com
Thank you for your patience and understanding.
May 14, 2022 1:00PM EDT
May 14, 2022 5:00PM UTC
[Update] We will be performing maintenance tasks to our Brightcove Live platform infrastructure on May 21st, 2022, from 5:00 PM UTC until May 22nd, 2022, at 1:00 AM UTC—up to eight hours in total.
To provide a continued secure and stable live streaming experience, any Brightcove Live streams activated before April 13th, 2022, without re-activation since, will be disconnected and redirected to new streaming workers that have been updated with the latest security patches. Live streams subject to maintenance may be down for up to ten minutes. Any Brightcove Live streams that have been started or re-activated since April 13th, 2022, will be unaffected. The intended updates include fixes for security vulnerabilities.
In order to minimise any impact and downtime, customers with Brightcove Live streams in the aforementioned category subject to maintenance can stop and restart their stream(s) and encoder(s) before the May 21st window at a time of their own choosing, which will move the stream(s) in question to our most up-to-date systems and workers.
If the steps are performed before the May 21st window, the stream(s) will also be unaffected by the maintenance effort.
If you have any further questions, our global Support Team will be glad to assist and can be reached via our Support Portal at: supportportal.brightcove.com
Thank you for your patience and understanding.
