Header Image

Playback




Operational

Dynamic Delivery - Playback




Operational

Dynamic Delivery - Ingestion




Operational

Dynamic Delivery - SSAI




Operational

Ingestion




Operational

Studio




Operational

CMS API




Operational

Brightcove Live




Operational

Brightcove Live with SSAI




Operational

Live




Operational

Analytics




Operational

Distribution




Operational

Gallery




Operational

Audience




Operational

Once




Operational

Zencoder




Operational

Legacy




Operational

Third Party




Operational

Information




Operational

Scheduled Maintenance

Schedule

May 4, 2018 11:00PM - May 5, 2018 1:00AM EDT
May 5, 2018 3:00AM - May 5, 2018 5:00AM UTC

Components

Dynamic Delivery - Ingestion, Dynamic Delivery - SSAI, Ingestion, Brightcove Live, Brightcove Live with SSAI, Live, Once, Zencoder

Locations

Americas, EMEA, Japan, APAC - South-East Asia, APAC - ANZ, APAC, Americas - Oregon, Americas - São Paulo, Americas - Virginia, APAC - Singapore, APAC - Sydney, APAC - Tokyo, EMEA - Frankfurt, EMEA - Ireland

Description

Brightcove will be conducting scheduled maintenance on the Brightcove system infrastructure Friday, May 4, between 11:00 PM (23:00) EDT and 1:00 AM (01:00) EDT (Saturday, May 5). During this two-hour maintenance window, the following behaviors for Brightcove services should be expected until completion: - Video Cloud and Gallery ingestion requests will be queued, but may fail and require resubmission once the maintenance has been completed. - Once VOD ingestion requests, and ad creatives for SSAI will be queued. - Clip generation and live to VOD will be unavailable for Brightcove Live. - It will not be possible to submit new Zencoder or Zencoder Live jobs. Customers should expect a 502 or 504 HTTP error code for requests during this window. Existing jobs will finish, but notifications will not be sent until the maintenance has been completed. In addition, the Zencoder Dashboard (app.zencoder.com) will not be available. - It will not be possible to start streaming by using Live Module. Live streaming already started will continue to work. We will be monitoring for system stability and will have resources on standby to mitigate any significant interruptions.