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Incident Status

Notification

Components

Analytics

Locations

APAC, Americas, EMEA, Japan



November 8, 2021 1:03PM EST
November 8, 2021 6:03PM UTC
[Identified] We are currently experiencing an issue with billing data from Oct 29, 30 & 31 for a subset of customers. Bandwidth might appear higher than expected on those dates. Brightcove Engineering is working with high priority.

November 12, 2021 9:46AM EST
November 12, 2021 2:46PM UTC
[Identified] For all impacted accounts, their bandwidth usage for the days of Oct 29, 30 & 31 are now displaying correctly on the Billing UI, but the data is still showing higher than expected in the Analytics UI & API. Brightcove Engineering will continue working on correcting the data for the accounts.

Playback




Operational

Dynamic Delivery - Playback




Operational

Dynamic Delivery - Ingestion




Operational

Dynamic Delivery - SSAI




Operational

Ingestion




Operational

Studio




Operational

CMS API




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Brightcove Live




Operational

Cloud Playout




Operational

Live




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Analytics




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Distribution




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Gallery




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Campaign




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Brightcove Engage




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Brightcove Beacon




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OTT Flow




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Zencoder




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Legacy




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Third Party




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Playback Restrictions




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Brightcove Support Portal




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Information




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TVA AppAggregator




Operational