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Analytics – Brightcove LiveNotification

Incident Status

Notification

Components

Analytics

Locations

APAC, Americas, EMEA, Japan


September 22, 2024 5:42PM EDT
September 22, 2024 9:42PM UTC
[Investigating] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API. Metrics related to concurrent viewership (CCU) are understood to be available during and within 48 hours following the conclusion of an event via the Live module UI only, but will be temporarily unavailable thereafter. Brightcove Engineering is investigating at the highest priority.

September 24, 2024 11:57AM EDT
September 24, 2024 3:57PM UTC
[Identified] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API. Data of events that happened in the past 2 days are not available. Brightcove Live events that are started from now, will report Live Analytics data as expected. The root cause has been identified, and Brightcove Engineering is working towards a full resolution.

September 24, 2024 2:14PM EDT
September 24, 2024 6:14PM UTC
[Identified] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API. The data for events from September 22, 2024, at 4:30 AM EST to September 24, 2024, at 10:49 AM EST is currently unavailable but can be retrieved upon request. Customers who need this information should contact support for assistance. Brightcove Live events that are started from now, will report Live Analytics data as expected. The root cause has been identified and Brightcove Engineering is working towards a full resolution.

September 26, 2024 6:43PM EDT
September 26, 2024 10:43PM UTC
[Identified] We experienced an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API. The data for events from September 22, 2024, at 4:30 AM EST to September 24, 2024, at 10:49 AM EST is currently unavailable but can be retrieved upon request. Customers who need this information should contact support for assistance. Brightcove Live events that are started after September 24, 2024, at 10:49 AM EST, will report Live Analytics data as expected. The root cause has been identified and Brightcove Engineering is working towards a full resolution.
Billing Module UI - Bandwidth DataNotification

Incident Status

Notification

Components

Analytics

Locations

APAC, Americas, EMEA, Japan


September 4, 2024 5:41PM EDT
September 4, 2024 9:41PM UTC
[Identified] We are currently experiencing a delay in the availability of bandwidth data within Video Cloud's Billing module UI and APIs for some customers. Data from 9/1 and later may not be present. No data loss is expected. All bandwidth data will become available once the issue is resolved. The cause of the delay has been identified and fixed. Brightcove Engineering is monitoring the processing of the delayed data.

September 4, 2024 7:41PM EDT
September 4, 2024 11:41PM UTC
[Identified] We are currently experiencing a delay in the availability of bandwidth data within Video Cloud's Analytics & Billing modules for some customers. Bandwidth usage data from 9/1 and later may not be present in the UI. No data loss is expected. All bandwidth data will become available once the issue is resolved. The cause of the delay has been identified and fixed. Brightcove Engineering is monitoring the processing of the delayed data.

September 5, 2024 3:39PM EDT
September 5, 2024 7:39PM UTC
[Monitoring] The delay in the availability of bandwidth data within Video Cloud's Analytics & Billing modules for some customers is being resolved. For some customers, bandwidth usage data from 9/1 and later may not yet be present in the UI. No data loss is expected. Once the issue is resolved, all bandwidth data will become available. The cause of the delay has been identified and fixed. Brightcove Engineering continues to monitor the processing of the delayed data.

September 12, 2024 11:40AM EDT
September 12, 2024 3:40PM UTC
[Monitoring] The delay in the availability of bandwidth data within Video Cloud's Analytics & Billing modules continues to be resolved. We are continuously receiving data from CDN partner(s); however, for some customers, bandwidth usage data from 9/1 and later may not yet be fully present in the UI. We do not currently have an estimate on when all data will be fully received, but no data loss is expected. All bandwidth data will become available once the issue is fully resolved. The cause of the delay has been identified and fixed. Brightcove Engineering continues to monitor the reception and processing of the delayed data at the highest priority.

Playback




Operational

Dynamic Delivery - Playback




Operational

Dynamic Delivery - Ingestion




Operational

Dynamic Delivery - SSAI




Operational

Studio




Operational

CMS API




Operational

Brightcove Live




Operational

Cloud Playout




Operational

Analytics




Notification

Distribution




Operational

Gallery




Operational

Campaign




Operational

Brightcove Beacon




Operational

Zencoder




Operational

Third Party




Operational

Playback Restrictions




Operational

Brightcove Support Portal




Operational

Brightcove Interactivity




Operational

Audience Insights




Operational

China Delivery




Operational