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Scheduled Maintenance

Schedule

May 30, 2020 2:00PM - 6:00PM EDT
May 30, 2020 6:00PM - 10:00PM UTC

Components

Dynamic Delivery - Ingestion, Dynamic Delivery - SSAI, Ingestion, Brightcove Live, Zencoder

Locations

Americas, EMEA, Japan, APAC - South-East Asia, APAC - ANZ, APAC, Americas - Oregon, Americas - Virginia, APAC - Singapore, APAC - Sydney, APAC - Tokyo, EMEA - Frankfurt, EMEA - Ireland

Description

Brightcove will be conducting scheduled maintenance to the Zencoder database services starting on May, 30th from 2:00 PM EDT (18:00 UTC) to 6:00 PM EDT (22:00 UTC). During this four-hour maintenance window, new ingestion requests of any kind for Video Cloud will be queued, and it is possible that they may need to be resubmitted after the maintenance has completed. Ingestion requests for Zencoder will not be accepted, and https://app.zencoder.com will not be available. Additionally, clip generation and Live to VOD will be unavailable for Brightcove Live. We will be monitoring for system stability and will have resources on standby to mitigate any significant interruptions.

Schedule

May 30, 2020 2:00PM - 3:00PM EDT
May 30, 2020 6:00PM - 7:00PM UTC

Components

Playback, Dynamic Delivery - Playback, Studio, CMS API, Brightcove Live, Legacy

Locations

APAC, Americas, EMEA, Japan, APAC - South-East Asia, APAC - ANZ, Americas - Oregon, Americas - Virginia, APAC - Singapore, APAC - Sydney, APAC - Tokyo, EMEA - Frankfurt, EMEA - Ireland

Description

Brightcove will be conducting scheduled maintenance to our system’s infrastructure on Saturday, on May, 30th from 2:00 PM EDT (18:00 UTC) to 3:00 PM EDT (19:00 UTC). During this maintenance window, playback traffic will transition to a new database system. As a result, playback requests may be slightly slower than expected until all traffic has been transitioned. Additionally, operations in Studio or calls to the CMS API may need to be retried if the initial request is not successful. We will be monitoring for system stability and will have resources on standby to mitigate any significant interruptions.

Schedule

May 30, 2020 2:00PM - 6:00PM EDT
May 30, 2020 6:00PM - 10:00PM UTC

Components

Playback, Dynamic Delivery - Playback, Dynamic Delivery - SSAI, Brightcove Live

Locations

EMEA, EMEA - Frankfurt, EMEA - Ireland

Description

Brightcove will be conducting scheduled maintenance to the EMEA infrastructure on May, 30th from 2:00 PM EDT (18:00 UTC) to 6:00 PM EDT (22:00 UTC). Although there is no expected downtime during the maintenance window, there is a minimal risk of impact on playback and Live streaming with DRM or redundancy services. If any impact is observed on either service, we will update this status page with more details. We will be monitoring for system stability and will have resources on standby to mitigate any significant interruptions.

Schedule

May 30, 2020 2:00PM - 6:00PM EDT
May 30, 2020 6:00PM - 10:00PM UTC

Components

Brightcove Live

Locations

Americas - Oregon, Americas - Virginia, APAC - Singapore, APAC - Sydney, APAC - Tokyo, EMEA - Frankfurt, EMEA - Ireland

Description

To provide the highest quality stream experience, Brightcove will be conducting a scheduled maintenance window on May 30th, from 2:00 PM EDT (18:00 UTC) to 6:00 PM EDT (22:00 UTC). During this time, live jobs that have not been restarted after May 15th, 2020, will be disconnected while new streaming technology updates are deployed. These updates include various bug fixes, and enhancements to provide a better stream experience. To avoid impact and downtime, we recommend that customers stop their encoder, deactivate the live job, reactivate it, and reconnect the encoder and stream before the scheduled maintenance window. These steps will move the stream to use the most up to date systems, and thus will not be affected by the maintenance.

Playback




Operational

Dynamic Delivery - Playback




Operational

Dynamic Delivery - Ingestion




Operational

Dynamic Delivery - SSAI




Operational

Ingestion




Operational

Studio




Operational

CMS API




Operational

Brightcove Live




Operational

Live




Operational

Analytics




Operational

Distribution




Operational

Gallery




Operational

Audience




Operational

Brightcove Campaign




Operational

Brightcove Engage




Operational

Brightcove Beacon




Operational

OTT Flow




Operational

Zencoder




Operational

Legacy




Operational

Third Party




Operational

Brightcove Support Portal




Operational

Information




Operational

Ooyala - Analytics




Operational

Ooyala - Backlot




Operational

Ooyala - Media Platform




Operational

Ooyala - Ingestion




Operational

Ooyala - Transcoding




Operational

Ooyala - Discovery




Operational

Ooyala - Playback




Operational

Ooyala - Live Platform




Operational

Ooyala - Content Protection and Entitlements




Operational

Ooyala - Release Notes




Operational

TVA AppAggregator




Operational