APAC, Americas, EMEA, Japan
September 22, 2024 5:42PM EDT
September 22, 2024 9:42PM UTC
[Investigating] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API.
Metrics related to concurrent viewership (CCU) are understood to be available during and within 48 hours following the conclusion of an event via the Live module UI only, but will be temporarily unavailable thereafter.
Brightcove Engineering is investigating at the highest priority.
September 24, 2024 11:57AM EDT
September 24, 2024 3:57PM UTC
[Identified] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API.
Data of events that happened in the past 2 days are not available.
Brightcove Live events that are started from now, will report Live Analytics data as expected.
The root cause has been identified, and Brightcove Engineering is working towards a full resolution.
September 24, 2024 2:14PM EDT
September 24, 2024 6:14PM UTC
[Identified] We are currently experiencing an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API.
The data for events from September 22, 2024, at 4:30 AM EST to September 24, 2024, at 10:49 AM EST is currently unavailable but can be retrieved upon request. Customers who need this information should contact support for assistance.
Brightcove Live events that are started from now, will report Live Analytics data as expected.
The root cause has been identified and Brightcove Engineering is working towards a full resolution.
September 26, 2024 6:43PM EDT
September 26, 2024 10:43PM UTC
[Identified] We experienced an issue impacting the availability of Analytics data associated with Brightcove Live streams via both our Analytics UI and API.
The data for events from September 22, 2024, at 4:30 AM EST to September 24, 2024, at 10:49 AM EST is currently unavailable but can be retrieved upon request. Customers who need this information should contact support for assistance.
Brightcove Live events that are started after September 24, 2024, at 10:49 AM EST, will report Live Analytics data as expected.
The root cause has been identified and Brightcove Engineering is working towards a full resolution.