[Investigating] We are currently investigating an issue affecting video processing for some customers. Customers may notice a delay or fail in processing videos.
Our CDN Provider are continuing to investigate on this issue. We apologize for the inconvenience.
May 21, 2015 4:46AM EDT
[Investigating] Our CDN partner is still investigating the issue, they have advised that this only affecting customers who are uploading to the New York region NetStorage.
If you experience delay or failures with your video processing, please contact Brightcove Support for further assistance.
Brightcove Once - Ingestion, Brightcove Once - Playback
Americas, EMEA, Japan, APAC
Brightcove Once Engineers will be performing regularly scheduled software releases and database maintenance operations on the Once service. We expect minimal effect to ingestion and no effect to playback or ad insertion. Should you have any questions, please feel free to contact our Support team via email at firstname.lastname@example.org