Header Image

Incident Status

Notification

Components

Video Processing

Locations

APAC, Japan, EMEA, Americas



May 21, 2015 2:49AM EDT
[Investigating] We are currently investigating an issue affecting video processing for some customers. Customers may notice a delay or fail in processing videos. Our CDN Provider are continuing to investigate on this issue. We apologize for the inconvenience.

May 21, 2015 4:46AM EDT
[Investigating] Our CDN partner is still investigating the issue, they have advised that this only affecting customers who are uploading to the New York region NetStorage. If you experience delay or failures with your video processing, please contact Brightcove Support for further assistance.

Playback




Operational

Uploading




Operational

Video Processing




Notification

Media API




Operational

Zencoder




Operational

Live Streaming




Operational

Video Cloud - Studio




Operational

Reporting / Analytics




Operational

Distribution / Syndication




Operational

Gallery




Operational

Perform




Operational

Brightcove Once - Ingestion




Operational

Brightcove Once - Playback




Operational

Scheduled Maintenance

Schedule

May 28, 2015 12:00AM - 3:00AM EDT

Components

Brightcove Once - Ingestion, Brightcove Once - Playback

Locations

Americas, EMEA, Japan, APAC

Description

Brightcove Once Engineers will be performing regularly scheduled software releases and database maintenance operations on the Once service. We expect minimal effect to ingestion and no effect to playback or ad insertion. Should you have any questions, please feel free to contact our Support team via email at oncesupport@brightcove.com